Terms and Conditions for Booking

 

Welcome to Tellus Mater, where we invite you to explore and experience the natural world through our range of outdoor activities including foraging walks, forest baths, wellbeing walks, and other specialized workshops. Please read our terms and conditions carefully before booking your adventure with us.

 

1. Booking and Payment

All bookings must be made in advance through our official website or by contacting our booking office directly.

Full payment is required at the time of booking to secure your place on any of our walks or workshops.

 

2. Cancellation Policy

Non Refundable Period: Tickets are non refundable if cancellation occurs within 14 days of the scheduled event date.

Partial Refund: If you cancel your booking between 15 and 90 days before the event date, you are entitled to a 50% refund of the total booking cost.

Transfers: You may transfer your booking to another workshop or walk without any penalty, provided you notify us at least 2 weeks prior to your original event date. Transfers are subject to availability and any necessary adjustments in the event price.

 

3. Children’s Policy

Children are welcome to participate in our activities when accompanied by a full paying adult.

Children aged 9 and under can join for free.

Children aged 10+ require a ticket.

 

4. Attendance

Participants must adhere to the scheduled times for all activities. Late arrivals may not be accommodated, and no refunds will be provided for missed activities due to late arrival.

Please ensure that you are dressed appropriately for outdoor activities and are prepared for the prevailing weather conditions.

 

5. Safety and Conduct

All participants are expected to follow the safety instructions and guidelines provided by Tellus Mater staff.

We reserve the right to remove any participant from an activity if their behaviour is deemed to be disruptive or dangerous to themselves, other participants, or the environment.

 

6. Liability

Tellus Mater is not responsible for any personal belongings that are lost or damaged during an event.

While we take great care to provide a safe environment, participation in activities is at your own risk.

 

7. Privacy Policy

We are committed to protecting your privacy. Your personal information will be used only for the purpose of processing your booking and communicating with you about our services.

 

8. Changes to Events

Tellus Mater reserves the right to alter or cancel any activities due to adverse weather conditions or other unforeseen circumstances. In the event of cancellation by us, participants will have the option to reschedule or receive a full refund.

 

By completing your booking, you agree to these terms and conditions. We look forward to providing you with an unforgettable experience in nature.